27 - 28 September 2021
2:00pm – 6:00pm (SGT) | 11:30am – 3:30pm (IST) |
9:00am – 1:00pm (TRT)
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IHH Quality Summit 2021

Quality and Innovation: Reimagined

For the first time, Quality Summit 2021 will take place virtually over two days. This inaugural virtual event brings together all of us under the IHH Healthcare umbrella to celebrate and share quality improvement efforts across Brunei, China, Hong Kong, India, Malaysia, Singapore and Turkey.

Besides Clinical and Service Excellence, the event will bring together for the first time, the IHH Innovation Challenge, another signature event that aims to inspire and incubate ideas and innovation at work.

This year’s theme “Quality and Innovation: Reimagined”, embodies the need to rethink how we approach, deliver and measure quality and innovation in a post-pandemic world.

Speakers

IHH Healthcare Quality Summit Day 1 - Monday, 27 September 2021


Ms Hui Hwa Koh-Minjoot

Head, Allied Health & Patient Experience
IHH Healthcare Singapore


Dr Prem Kumar Nair

Chief Executive Officer
IHH Healthcare Singapore

Guest of Honour
Prof Tan Chorh Chuan

Chief Health Scientist
Ministry of Health, Singapore
Executive Director
MOH Office for Healthcare Transformation

IHH Healthcare Quality Summit Day 2 - Tuesday, 28 September 2021

Dr Noel Yeo

Chief Operating Officer
IHH Healthcare Singapore

DR Elizabeth Mort, M.D

Senior Vice President, Quality & Safety
Chief Quality Officer,
Massachusetts General Hospital and Massachusetts General Physicians Organisation

Dr Kelvin Loh

Managing Director & Chief Executive Officer
IHH Healthcare

Programme

2:00pm – 2:15pm (SGT)
11:30am – 11:45am (IST)
9:00am – 9:15am (TRT)

Registration

Celebrating our Healthcare Heroes

2:15pm - 2:25pm (SGT)
11:45am – 11:55am (IST)
9:15am – 9:25am (TRT)

Welcome Address by Organising Chairperson

Ms Hui Hwa Koh-Minjoot

Head, Allied Health & Patient Experience
IHH Healthcare Singapore

Opening Address

Dr Prem Kumar Nair

Chief Executive Officer
IHH Healthcare Singapore

2:25pm – 3:15pm (SGT)
11:55am – 12:45pm (IST)
9:25am – 10:15am (TRT)

Guest of Honour
Keynote: Healthcare Transformation

Prof Tan Chorh Chuan
Chief Health Scientist, Ministry of Health, Singapore
Executive Director, MOH Office for Healthcare Transformation

3:15pm – 4:15pm (SGT)
12:45pm – 1:45pm (IST)
10:15am – 11:15am (TRT)

Clinical Excellence Track

1.Clinical Indicators Dashboard [India]

2.Zero Omphalitis from Nursery [Malaysia]

3.Value Driven Outcome on Total Knee Replacement [Hong Kong]


4.Prevention of Sharps & NeedleStick Injuries – [Brunei]

3:15pm – 4:15pm (SGT)
12:45pm – 1:45pm (IST)
10:15am – 11:15am (TRT)

Service Excellence Track

1.Improving Outpatient Waiting Time [Brunei]

2.Patient App - My Gleneagles SmartHealth – [Hong Kong]

3.Guarantee of payment process improvement of billing department [China]

4.Building up Digital Workforce [Malaysia]

4:15pm – 4:45pm (SGT)
1:45pm – 2:15pm (IST)
11:15am – 11:45pm (TRT)

ePosters Exhibition

Online chat/Q&A with poster owner.

3:15pm – 5:45pm (SGT)
12:45pm – 3:15pm (IST)
10:15am – 12:45pm (TRT)

IHH Innovation Challenge

1.Athena [India (Fortis)]

2.Eagle Wings [Singapore]

3.Environmentalist [Singapore]

4.Fortis Armada [India (Fortis)]

5.SMARTHub [Malaysia]

6.T-BUS Task Force [Turkey]

7.Team 7 West GEH [Singapore]

8.The Achievers [India (Fortis)]






5:45pm (SGT)
3:15pm (IST)
12:45pm (TRT)

End of IHH Quality Summit Day 1

2:00pm – 2:15pm (SGT)
11:30am – 11:45am (IST)
9:00am – 9:15am (TRT)

Registration

Celebrating our Healthcare Heroes

2:15pm – 2:25pm (SGT)
11:45am – 11:55am (IST)
9:15am – 9:25am (TRT)

Welcome Address

Dr Noel Yeo

Chief Operating Officer
IHH Healthcare Singapore

2:25pm – 3:15pm (SGT)
11:55am – 12:45pm (IST)
9:25am – 10:15am (TRT)

Keynote: Roadmap to accelerate improvement in patient safety and clinical outcomes: Lessons from twenty years of effort and once in a lifetime pandemic

Dr Elizabeth Mort MD
Senior Vice President, Quality & Safety
Chief Quality Officer, Massachusetts General Hospital and Massachusetts General Physician Organisation

3:15pm – 4:15pm (SGT)
12:45pm – 1:45pm (IST)
10:15am – 11:15am (TRT)

Clinical Excellence Track

5. Improve The Rate of Patient Education On Discharge - China

6. Improve Skin-To-Skin Contact Rate of Mother and Baby [Singapore]


7. Code Blue Performance Improvement [Turkey]


8. FMEA to Reduce Risk of COVID-19 Infection in Hospital [India]

3:15pm – 4:15pm (SGT)
12:45pm – 1:45pm (IST)
10.15am – 11:15am (TRT)

Service Excellence Track

5. Improving Turnaround Time for Room Discharge [Singapore]

6. Customer Sentiment Management, Patient Feedback Management System & Online Reputation Management [India]

7. Project Tiger Hill: An Uphill climb in improving patient satisfaction with F&B services [India]

8. Pregnancy Planned Care [Turkey]

4:15pm – 4:45pm (SGT)
1:45pm – 2:15pm (IST)
11:15am – 11:45pm (TRT)

ePosters Exhibition

Online chat/Q&A with poster owner.

4:45pm – 5:45pm (SGT)
2:15pm – 3:15pm (IST)
11:45am – 12:45pm (TRT)

Awards Ceremony

For IHH GCEO Quality Award Clinical Excellence, IHH GCEO Quality Award Service Excellence, IHH Innovation Challenge

5:45pm (SGT)
3:15pm (IST)
12:45pm (TRT)

Closing Address

Dr Kelvin Loh

Managing Director and Chief Executive Officer
IHH Healthcare

6:00pm (SGT)
3:30pm (IST)
1:00pm (TRT)

End of IHH Quality Summit Day 2

Frequently Asked Questions

The event will take place over two days:
  • • Monday, 27th September 2021
  • • Tuesday, 28th September 2021
The event will be held online. Select login/register to attend the event.
Yes, you will need to register for this online event.
Registered attendees will receive login information via email prior to the event.
At the main lobby, select “Auditorium” to access speeches and keynote lectures.
At the main lobby, select “Clinical Excellence” to access project presentations.
At the main lobby, select “Service Excellence” to access project presentations.
At the main lobby, select “Innovation Challenge” to access project presentations.
At the main lobby, select “e-Posters” to view posters submissions.
Yes. On each poster, there is a Q&A chat box for you to chat with the poster owner.
The Photo Booth allows you to take photos and share them with participants of the IHH Healthcare Quality Summit 2021.
No. You do not need to download or install any software to participate. You only need to have access to the internet via web browser. Chrome or Firefox is recommended.
No, webcam is not required to participate. However, if you would like take part in the Photo Booth, please prepare your webcam / smart phone camera.
Once you have logged in, visit the Info Desk for technical assistance.